Lead I

5 - 7 Years

1 Opening

Hyderabad

Role description

Job Title: ServiceNow Business Analyst

Experience: 4+ Years
Employment Type: Full-time

Job Summary

We are seeking a detail-oriented ServiceNow Business Analyst to support ongoing enhancements and operational activities on the ServiceNow platform. This role will focus on reviewing ad-hoc requests, working closely with business requestors and fulfillment teams, and translating business needs into clear, actionable requirements that align with platform best practices and organizational goals.

Key Responsibilities

• Review and analyze incoming ServiceNow ad-hoc requests to understand business needs, root causes, and expected outcomes.
• Collaborate with requestors and fulfillment owners to clarify requirements, assess feasibility, and evaluate business impact.
• Gather and document requirements including user stories, functional requirements, acceptan...