Lead Implementation & Services Ops: Coach, Optimize & Deliver

A leading HR software provider located in Mexico is looking for a Lead Implementation and Services Ops to manage team operations. This full-time role involves supervising staff, coaching team members, and resolving client issues. The ideal candidate will have at least 2 years of experience in a client-supporting operations role and prior team leadership experience. This position emphasizes effective communication and collaboration to ensure performance and quality service standards are met.