Lead IT Support

Role Overview
The Lead IT Support will establish and manage the company's support environment from the ground up, including onboarding clients, creating processes, and expanding the support team. The role also involves overseeing customer support channels:
Live chat
Email support
Phone support
Working Hours
9:00 AM – 6:00 PM (Pacific Time)
Work Location
On-site, St. Moritz Road, 117 Gorordo Ave, Camputhaw, Cebu City, 6000 Cebu
Required Skills and Experience
Experience setting up a support department from scratch
Strong technical background (technical support, application support, or developer experience)
Exceptional communication skills and ability to work directly with end users and clients
Has at least 2 years of experience providing IT and customer support for software projects
Ability to derive solutions methodically and address issues step by step
Experience creating and maintaining support documentation
Ability to identify issues an...