LEAD IT SUPPORT

Work Location: Hanoi


Job Description

- Perform analysis on software application functionality

- The leader would be responsible for training school administrators and teachers on how to manage and support the application (training could be on-site as dictated by the client).

- Technical Support: Support agents would manage technical support issues either via phone or ticketing for our Vietnam schools. They would log the tickets and track service levels upon completion. Report would be made available to client (if needed)

- Create the learning environment – this consists of copying a site from an established template, customizing it based on the client needs, obtaining a spreadsheet of users to upload into the system, creating teacher accounts and setting up their classroom environment, setting up reporting and establishing a technical support process.

- Project Management – the leader would need to create some type of project managem...