Lead Manager for Contact Center Services

Become a lead driver of service excellence at McKesson in the role of Senior Manager for Contact Center Services. Shape the governance processes and frameworks that elevate service quality.
As part of the McKesson team, you will lead critical governance functions surrounding Contact Center Technology Services and enterprise telephony. Your extensive experience with service management principles and stakeholder collaboration will enable you to maintain high-performance standards and ensure seamless service transitions. You will utilize advanced analytics and automation to refine performance reporting and improve governance efficiency.
Key Responsibilities:
• Establish governance standards and conduct service reviews
• Manage performance standards across all service tiers
• Deliver insights via portfolio-level performance reporting
• Foster relationships with CIOs in business units
• Lead the modernization of telephony solutions
Requirements:
• Degree with 10+ ...