Lead Observability Product owner

Role Title: Lead Observability Product Owner

Location: Hybrid Onsite – Montreal, Canada (3–4 days onsite expected) – Only Local profiles

Responsibilities

• Consultant shall provide capacity to the Observability Tracing Squad Product Owner. Duties include, but are not limited to:
• Own the entire relationship with customers, including onboarding, implementation, training, adoption, retention, and satisfaction.
• Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services.
• Develop and maintain customer‑success strategies and best practices, as well as customer‑support content.
• Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings.
• Maintain existing customer‑success metrics and data as directed.
• Serve as day‑to‑day c...