Lead or Senior Customer Engineer-SCCM/Intune
Alpha AllianceJob Description
Senior/ Lead Customer Engineer-
SCCM/Intune
Salary budget: Up to RM15K
(1 month contractual bonus after completion of 12 months service)
Work location: Remote (WFH) Malaysia
Company background: MNC IT Services & IT Consulting
Employment type: Full time Permanent
Role Summary
We are looking for a SCCM/Intune Customer Engineer with strong hands-on experience in Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune environments. The role involves providing Tier 2 technical support, troubleshooting, and operational assistance to customers, ensuring reliable endpoint management across on-premises and cloud-based devices.
Key Responsibilities
- Provide Tier 2 support to customers for technical requests related to SCCM and Intune.
- Proactively review customer concerns and recommend improvements for endpoint management, user experience, and compliance.
- Investigate and resolve issues related ...
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