Lead Premium Support Specialist - Operations Bridge

Overview

OpenText is a global leader in information management, driving innovation, creativity, and collaboration across our corporate culture. As part of our team, you will partner with top companies worldwide, tackle complex issues, and contribute to digital transformation projects. AI is at the heart of everything we do, empowering knowledge workers and shaping the future of information management.

What The Role Offers

• Single point of contact for support incidents on a specific product center.
• In-depth understanding of customer environments.
• Trusted working relationships with customers.
• Leverage technical expertise to resolve incidents efficiently.
• Timely updates on incidents and coordination with OpenText experts.
• Recommend best practices to minimize operational risks.
• Provide supportability assessments and technical mentoring.
• Improve support and guidance based on customer...