Lead Project Manager

This position involves overseeing complex technology implementation projects, specifically focusing on AI and contact center solutions. The Lead Project Manager is expected to balance technical understanding with financial management, client interaction, and detailed project oversight within a structured PMO environment.

Responsibilities

• Understand and leverage technology solutions to meet client business objectives.
• Manage projects involving AI, GenAI, contact center solutions (CCaaS), and customer experience technologies like voice/chat bots.
• Handle project budgets, revenue forecasts, and financial reporting.
• Ensure projects are completed on time and within budget.
• Communicate effectively with strategic clients to understand needs and ensure project satisfaction.
• Serve as the overall project lead for successful project completion.
• Oversee multiple concurrent workstreams, ensuring prioritization and alignment ...