Lead Retail Experience at FIKA

Take charge as a Lead Retail Experience member with FIKA in Regina, SK. Direct store operations, enhance customer engagement, and manage staff in a vibrant cannabis environment.
As the Retail Experience Lead, your responsibility will include overseeing daily operations and ensuring exceptional service delivery. You will guide team members while maintaining a thorough understanding of retail best practices and company policies.
Key Responsibilities:
• Open and close the retail store during shifts
• Develop customer relationships through exemplary service
• Assist with staff onboarding and continuous education
• Communicate operational changes effectively to the team
• Resolve any customer issues with professionalism and care
Requirements:
• At least 2 years of retail experience
• High school diploma or GED essential
• Proven ability to deliver high customer satisfaction
• Clear criminal record and Provincial Cannabis Certification
• Capable of mana...