Lead Service Designer at OMERS

Take the lead as a Service Designer with OMERS, where your ideas can shape the future of our service experience. Immerse yourself in a hybrid work environment dedicated to optimizing user-centered design.
In this role, you will spearhead cross-functional initiatives and collaborate closely with product and technology teams. Your ability to facilitate engaging workshops and synthesize diverse insights will enhance service design processes and improve efficiency across multiple channels. Additionally, you will advocate for a service design mindset within the organization.
Key Responsibilities:
• Own service design processes from ideation to implementation
• Conduct qualitative and quantitative user needs research
• Create journey maps and service blueprints for clarity
• Partner with teams for roadmaps and problem-solving
• Champion user-centered design principles company-wide
Requirements:
• 5+ years in service design or a related discipline
• Solid history...