Lead Service Designer

Job Description

Lead Service Designer
6 or 12 month Fixed-Term Contract
Salary circa $190k package (some flex above and below commensurate on experience)
Location: Sydney (hybrid)

We’re partnering with a large, complex organisation undergoing a meaningful shift in how work gets delivered end to end - particularly across marketing, campaigns, content, and supporting operations.
This role has been created to bring clarity, structure and momentum to service and process design, without slowing delivery.
It’s not a greenfield role, and it’s not a theoretical one. The work is live, visible, and already in motion.
Why this role exists:
The organisation is increasingly focused on process as a lever to better serve the business - but today, service design capability is fragmented and inconsistent.
There are strong product, technology and operatio...