Lead Service Manager-Telephony & Governance

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well‑being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Senior Service Manager, Telephony & Governance directs the cross‑cutting service management functions that enable the Contact Center Technology Services engagement model to operate effectively. This role owns governance framework operations, SLA management and reporting, service analytics, business unit relationship coordination, and portfolio‑level performan...