Lead Services Specialist - Customer Service Management

**Job Description Summary**
Good Knowledge in Power System Protection and Numerical Relays in general. Lead the customer support organization India team (L2) Multilin UR & Reason Products and to meet the KPIs set. Mainly handle Queue management of the complaints and follow ups with multiple teams to for the closure of Providing technical support for Grid Automation Products to customers.

**Job Description**

**Job Description**

+ Act as the single point of contact to the customer for Multilin UR & Reason Products on timely and satisfactory resolution of concerns covering a wide variety of support services offered for India region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer ·
+ Establish and maintain contact to provide on-going technical and busines...