Lead Specialist, Service Management

We are seeking a **hands** ‑ **on ITSM Change Success and Compliance Analyst** to support **cloud** ‑ **based change governance and modern release pipelines** . This role is designed for an **individual contributor** who partners closely with engineering, platform, and release teams to embed **risk** ‑ **aware change controls directly into CI/CD workflows** —balancing speed, reliability, and audit readiness across cloud and hybrid environments.
**What You’ll Do:**
+ Govern **technical production changes** across cloud and on‑prem environments, ensuring changes are compliant, well‑documented, and audit‑ready.
+ Embed **change approvals, risk scoring, and evidence capture** into **CI/CD pipelines** using gated workflows and pre‑authorized standard changes.
+ Support and refine **standard, normal, and emergency change models** , with a focus on repeatable, low‑risk automation.
+ Partner with platform and release teams to align **cloud deployment patterns** (IaC, pipeline‑dr...