Lead Support Engineer, Azure DevOps (Remote)

What you’ll Do: As a Lead Support Engineer for SRS Distribution, a wholly owned subsidiary of The Home Depot, you will be an integral part of our Applications Production Support and SRE team as a lead (with DevOps background). You will be responsible for ensuring the stability, reliability, and performance of business-critical applications and services in production environments. This role will oversee the L1/L2 support teams, manage daily operational activities while driving improvements in system reliability, workflow automation, and the effectiveness of monitoring and incident management processes. The ideal candidate is hands-on with technical expertise in Azure DevOps , incident and problem management , system reliability , observability & APM tools (Azure, New Relic), and continuous improvement processes. Key Responsibilities 1. Production Support & Operations Lead day-to-day application production support for mission-critical systems (L2/L3). Act as the primary escalation point ...