Job Description
Job Summary
As a Lead Support Specialist reporting to the Technical Support Manager/Field Service Manager or Division Manager + dotted line reporting to Regional Technical Support Manager, you will provide support to the Field team and customers through the training and on-boarding of new Service Specialist, ongoing training of existing Service Specialists, completing of Quality audits in addition to providing effective pest detection, elimination and prevention solutions to an established route of customers including commercial businesses, retail stores, F&B plants, restaurants, hotels, hospitals and schools
Essential Functions/ Responsibilities
Field Training, Coaching and Consulting Services
Consulting with customers, associates and Field Service Manager/Regional Technical Support Manager on key projects and challenging customer and pest elimination issues. Provide root cause analysis and problem resolution to assist with coaching, training & developin...
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