Lead Technical Expert for NG911 Solutions

Elevate public safety technology at Versaterm as a Lead Technical Expert specializing in NG911 solutions. You'll manage advanced deployments and tackle critical escalations while driving innovation in mission-critical environments.

In this Technical Lead role, you will oversee Level 2 and Level 3 technical resources dedicated to installations and critical escalation support for Komutel telephony solutions. Your expertise will extend across NG911 solutions and non-911 sectors like healthcare, ensuring superior service quality and operational consistency through your leadership.

Key Responsibilities: • Lead Level 2 and Level 3 technical resources • Support coaching and continuous skills improvement • Act as primary escalation point for technical issues • Validate architectures per NG911 standards • Collaborate closely with Project Managers on deployments

Requirements: • Degree in Telecommunications or Computer Science • 8 to 12 years in VoIP or IP telephony env...