Lead Technician-Langley

SCOPE OF THE JOB

As the Lead Technician, your expertise will be relied upon to act as the workshop technical lead, with overall responsibility for workshop organization, quality, and efficiency. You will be responsible for a team whose duties include performing a wide range of automotive service and mechanical repairs.

RESPONSIBILITIES AND TASKS

• Diagnose and repair a wide range of automotive service and mechanical repairs
• Oversee and lead Technicians to achieve various KPIs such as Fixed Right First Time
• Handle and help resolve escalations of complicated technical cases, and act as the main point of contact with VinFast technical staff
• Monitor and report on workshop performance, with responsibility over quality
• Identify any roadblocks disturbing workshop flow and ensure that each technician has the tools and training required
• Supervise health and safety complian...