Lead Workforce Management Analyst

Job DescriptionWe are looking for a Workforce Management Planner with knowledge of scheduling and staffing methodologies, forecast modeling, capacity planning, and queue management in a complex global support environment composed of multiple contact channels and advocate skill sets.You're a great match if you possess an inquiring mind, are detailed and analytically oriented, driven to positively impact our customer experience, and have the ability to thrive in a growing and transforming organization.Assisting us in administering the optimal configuration of our workforce management solution.This role will be essential in helping to ensure the proper metrics and criteria are used in daily, weekly and monthly reporting to project staffing needs key to the operational areas.Being a mentor and a resource point of contact will be a critical skill required for this role.This individual must possess strong attention to detail and capabilities to manage multiple deadlines.
**Responsibil...