Leadership, Learning

SUMMARY: An LLD Specialist is responsible for designing , delivering , and evaluating leadership development programs that enhance managerial capability and overall performance. The role drives continuous leader growth through structured learning initiatives aligned with business goals, requiring strong facilitation skills, instructional design expertise, and effective stakeholder collaboration in a fast-paced BPO environment while ensuring compliance with company and labor standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be

assigned.

1. Training Needs Analysis and Program Design

• Conduct training needs analysis in coordination with HR and Operations leaders.
• Design and develop leadership development programs for supervisors, team leaders, and managers.
• Create training modules, facilitator guides, participant materials, and assessment tools.
• Ensure programs ...