LEAD,IT HELP DESK-IT BTSSC-IM

**Job Description**

**SUMMARY**

Responsible for the development of the Store Technical Support staff; responsible of 15+ staff teams. Performs activities associated with identification, prioritization and resolution of reported problems.

**RESPONSIBILITIES**

+ Ensure that all phases of support are properly coordinated, monitor, logged, tracked and resolved properly.
+ Assigns personnel to various operations and directs their activities; reviews and evaluates their work and prepares performance reports.
+ Lead by example by taking calls and responding to emails when necessary or at the manager's discretion.
+ Maintain responsibility for development, growth and integrity of Store technical Support staff.

**REQUIREMENTS**

+ Level of Formal Education:A Bachelor's degree (BA, BS) or equivalent.
+ Area of Study:Computer Science / Business Management
+ Years of Experience:Two to three years.
+ Type of Experience:Managemen...