Lean Six Sigma CI Leader - AI-Driven Ops Transformation

Sitel Corp.

Full-time Cape Town, Western Cape Business Development & Strategy, Quality Management & Operations

Posted:

March 03, 2026

Location:

Cape Town, Western Cape, South-Africa

Job Description

                    A global customer experience leader is seeking a Manager continuous Improvement to lead initiatives using Lean Sigma/DMAIC frameworks. The role focuses on identifying opportunities to optimize organization performance by leveraging technology and AI. Candidates should have experience in continuous improvement projects and a minimum of 3 years in contact center management, alongside a strong understanding of operational metrics and management processes.
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Job Overview

Job Type: Full-time

Location: Cape Town, South-Africa

Posted: March 03, 2026

Deadline: April 12, 2026