Learning and Development Officer

The Learning & Development Officer creates and administers training initiatives that strengthen communication, technical capabilities, and overall performance. The role ensures learning solutions support organizational objectives while inspiring creativity, engagement, and continuous employee development.

Strategic & Tactical Functions

• Develops and executes training programs aligned with business priorities and operational requirements.
• Converts organizational goals into practical learning interventions that boost performance and enhance customer experience.
• Regularly evaluates training outcomes and recommends enhancements to address evolving business needs.

Reporting & Analytics

• Produces and maintains comprehensive training reports, dashboards, and performance metrics.
• Interprets training data to uncover trends, skill gaps, and improvement opportunities.
• Provides data-driven insights and recommendation...