Learning Content Creator

**Role Responsibilities:**

+ Apply adult learning theory and instructional design theories to create and publish engaging knowledgebase articles in ServiceChannel University (SCU) for new and existing products and features
+ Develop learning solutions (written articles, microlearning, videos, animations, and visualizations) for quarterly releases and weekly maintenance updates
+ Become an advanced-level subject matter expert by researching, growing, and maintaining deep knowledge of ServiceChannel’s products and solutions
+ Collaborate with Product Managers and Technical Program Managers to learn about upcoming feature releases in an agile environment
+ Gain knowledge of real-world examples of platform usage by ServiceChannel customers, and adjusting SCU to include such examples
+ Maintain SCU standards for consistency across multiple Confluence spaces
+ Ability to design professional visualizations and illustrations

**Skill and Qualification Require...