Learning & Development Supervisor

Purpose of the job

Deliver & administer functional & non-functional training courses. As well as design and develop all developmental activities for relevant accounts.

Duties and responsibilities

• Conduct training sessions as part of the functional training plan.
• Evaluate the new hires in the induction through different assessments and role plays.
• Ensure regular updates to the materials.
• Design and conduct training sessions according to new products/services offering, and promotions including its reflections on the customer interface systems.
  
• Conduct regular refreshment sessions to cover the gaps and areas of enhancement.
• Design and conduct training sessions for soft skills.
• Ensure standard quality checks of training delivery and administration as per the depa...