Learning & Development Trainer – Customer Service | Monterrey, Mexico

Job Description

Do you enjoy developing talent and creating engaging learning experiences that truly make an impact? At The LEGO Group, we are looking for a Customer Service Onboarding Trainer based in Monterrey who will inspire and prepare our new Consumer Services Advisors from day one of their career journey. If you believe training should be structured, dynamic, and memorable, this opportunity is for you.

Your Mission: Design and deliver fun, reliable, knowledgeable, and engaging induction training experiences for new hires, ensuring they start their journey with the skills, confidence, and mindset needed to deliver world‑class service. Start Date: April 27th, 2026. Onboarding Training Period: April 27th – June 29th, 2026. Employment Type: Permanent. Travel: This role may involve some travel requirements to Tempe, Arizona, USA.

Key Responsibilities

• Facilitate in‑person New Hire Induction Training
• Review and continuously impr...