Learning project analyst

As a Learning Project Analyst, you will Drive impactful learning initiatives end-to-end-own the plan, the data, and the outcomes. You’ll blend project leadership with learning analytics to turn insights into action, elevate performance, and enable change across a fast-moving, customer-first environment.

Position Responsibilities

• Lead medium-to-large Customer Experience learning projects: build and track plans, milestones, risks, and dependencies; ensure delivery readiness.
• Translate business and performance data into learning strategies; partner with Learning Delivery and Business Partners to optimize design and Train-the-Trainer.
• Measure what matters: evaluate participation, capability uplift, behavior change, and performance outcomes; run post-implementation reviews to drive continuous improvement.
• Turn data into decisions: analyze trends, skill gaps, cohorts, and feedback; align learning outcomes to Key Performance Indicators (KP...