Learning & Quality Manager

•Conduct regular Training Needs Analysis (TNA) for the hotel and develop training plans aligned with business needs and IHG standards.

•Plan, coordinate, and implement training programs in line with the regional and hotel Training Calendar.

•Deliver IHG technical training and development workshops across all job bands.

•Train departmental trainers and supervisors on effective training techniques and facilitation skills.

•Prepare structured training plans for new colleagues and support onboarding initiatives.

•Create and maintain a talent pool of high-potential colleagues based on performance appraisals.

•Support management and leadership development programs, including PDP-related initiatives.

•Collaborate with external training providers, brand teams, and corporate L&D teams to ensure effective program delivery.

•Develop and produce training materials to support learning initiatives.

•Lead the implementat...