Leave Solutions Program & Operations Manager

Job Summary
This dual-focused role combines program leadership and operational management for Short-term Disability (STD) and Leaves operations. The manager will (1) lead the STD Operations Stabilization program—owning governance, workstream facilitation, and engagement & adoption—and (2) own day-to-day operations for a large claims organization, providing leadership for 60-80 STD/FML Claim Specialists through 4-6 Unit Managers.
Responsibilities include planning, implementing, and overseeing all claim and customer activities while ensuring the highest levels of quality, service, and compliance. As stabilization efforts mature, the role progressively assumes full operational ownership and continuous improvement leadership.
Key Responsibilities
A) Program Management - Stabilization & Change Leadership
* Charter & Governance: Develop/maintain the program charter, roadmap, milestones, and success metrics; establish RAID (Risks, Assumptions, Issues, Dependencies) management a...