Legal Intake & Sales Specialist

VirtueStaff is seeking a professional and articulate Legal Intake Specialist to serve as the initial point of contact for our client. In this role, you will be responsible for managing high‑volume inbound inquiries and conducting the initial screening process to determine how our firm can best assist. The ideal candidate is a empathetic communicator who can gather critical information efficiently while maintaining a professional and welcoming demeanor.

Responsibilities

• Promptly and professionally answer inbound client calls, acting as the primary voice of the firm to establish trust from the first point of contact.
• Conduct detailed intake processes with inbound callers to qualify leads and determine if their legal needs align with our firm’s practice areas.
• Accurately capture and enter prospective client information, case facts, and contact details into our system to ensure the legal team has a clear starting point.
• Pr...