Legal Intake Specialist (Colombia)

Overview

Join Our Team as a Legal Intake Specialist at Empresa confidencial. Empresa confidencial is a leading personal injury law firm dedicated to fighting for the rights of our clients. We are seeking a dedicated and compassionate Legal Intake Specialist (English/Spanish - Bilingual) to be the first point of contact for potential clients. This role plays a critical part in providing excellent customer service and ensuring that potential cases are effectively evaluated and processed.

Key Responsibilities

• Inbound Call Management: Professionally handle incoming calls from clients involved in auto accidents, gather essential information regarding the accident and potential legal representation needs, and demonstrate empathy while maintaining professionalism.
• Client Interaction: Communicate effectively with clients to explain legal processes and procedures, provide information about the firm's services, answer client queries, and collect and d...