Level 0

Job Description
We are looking for a Level 0 Support Specialist who is a non-technical person responsible for managing the intake, tracking, and coordination of support cases and service activities. Acting as the Single Point of Contact (SPOC) for case logging and initial customer communication, ensuring that all support requests are handled promptly, accurately, and in accordance with defined service level objectives (SLOs). This role plays a crucial part in ensuring operational efficiency and allowing the technical team to focus on resolution and project execution.
Duties and Responsibilities
Case Handling and Coordination
Receive and log all incoming support requests via email, phone, or ticketing system
Collect and verify essential information required to create and classify support cases
Monitoring and Follow-ups
Track the status of open support cases and service activities. Refer unresolved or stagnant cases to the Technical Supervisor for further action bas...