Level 1–2 VoIP

This is an English-only technical support role supporting U.S.-based business customers. Spanish-only applicants will not be considered.

ALL RESUMES MUST BE IN ENGLISH.

This is NOT a desktop support role.

If your background is mainly desktop support, Microsoft troubleshooting, software/hardware repair, or general IT helpdesk, please do not apply.

We need candidates with hands-on experience supporting VoIP systems, SIP trunks, routers, switches, and WIFI troubleshooting.

We are hiring a Level 1 Help Desk Support Technician with real telecom experience — specifically in VoIP, networking, and SIP-based troubleshooting.

A Day in This Role

• Answer incoming client calls related to VoIP, internet, or WIFI issues
• Work tickets involving call quality, dropped calls, network drops, or routing problems
• Run diagnostics (SIP traces, pings, traceroutes, MOS score review, packet loss checks)
• Assist with PBX pr...