Level 1 - Incident Management Specialist

Orange Business is here!

About us

Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Job Responsibility

• To provide a professional first technical point of contact for the customer and third party vendors.
• Diagnose fault - related incidents by effectively utilizing troubleshooting software and other network / product utility programs.
• Provide updates as needed to the customer in order to mee...