Level 1 Network Operations Analyst

Job Description:

Level 1 Network Operations Analyst

About the Role: At DXC Technology, we harness the power of technology to deliver mission-critical IT services that drive business outcomes. As a Level 1 Network Operations Analyst, you will be part of a high-performing team responsible for the first line of support in a dynamic, multi-vendor environment. This role is ideal for professionals who are passionate about network operations and thrive in a collaborative, fast-paced setting and looking to progress their career.

You will have a close relationship with our L2 technicians to provide 24x7, 365 days a year support. This role will require the availability to work rotating shifts part of this support.

Key Responsibilities

• Perform initial triage and verification of network events and alerts
• Log and manage incident records in alignment with ITIL standards
• Respond to inbound support calls and create incid...