Level 1 support agent

Location:
Remote

Type:
Part-time

Start:
ASAP

We're looking for a
fast, organised Level 1 Support Specialist
to own first-response support and manage customer tickets end-to-end. Your job is to
respond quickly
,
triage issues
, and
coordinate with backend and frontend engineers
to get problems resolved — while
keeping customers constantly updated
.

If you're the type of person who hates leaving people waiting, follows up relentlessly, and keeps tickets moving, you'll do well here.

What you'll do

• Monitor incoming support tickets and deliver
  rapid first responses
  (speed matters here).
• Triage issues
  and identify whether a problem is likely
  Frontend (FE)
  ,
  Backend (BE)
  ,
  product
  , or
  user/how-to
  .
• Collect clear reproduction steps: screenshots, device/browser info, account details, timestamps, error messages, etc.
• Create clean interna...