Job Description
Purpose of the role
Pico's Client Support Team provide critical front-line support across all aspects of Pico's infrastructure. Working as a global team, the Client Support team are responsible for the pro-active monitoring of Pico's infrastructure, performing initial triage of alerts and inbound support requests, and the creation and assignment of support cases into the Level 2 operational support teams. This is a client facing role with a high-level of client interaction and the individual will be responsible for delivering a high-quality of service and support to Pico's client. Besides your day-to-day activities, there will also be the opportunity to be involved with internal projects and initiatives. The ideal candidate will have a demonstrated interest in Technology and Finance.
Responsibilities and duties (include but not limited to)
- Monitor Pico's various monitoring and alert systems, monitor the Service Operation's email and respond to the...
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