Level 1 Technical Support Analyst

IG Networks, a fast-growing global telecommunications company, is looking for a Technical Support Analyst - NOC to join our team!

If you are passionate about technology, have a dynamic profile, a collaborative mindset, and adapt well to challenging and innovative environments, this opportunity is for you!

Main Responsibilities:

1. Work within a collaborative and creative operations team, contributing to the delivery of Telecom and IT services;

2. Monitor networks and handle customer incidents;

3. Manage support tickets via phone, email, or ticketing systems;

4. Operate ticketing systems and monitoring tools;

5. Configure network equipment (Cisco, Juniper, Datacom) and maintain updated documentation.

Requirements:

- Previous experience in Telecom or telecommunications carriers;

- Degree in Engineering, Information Systems, Computer Science, or rel...