Level 1 Technical Support Engineer

About the Company:

Our client is Australian education technology company providing powerful SaaS solutions to independent schools. Our platforms streamline school enrolments, parent engagement, communication, and administration. With over 200+ schools using our systems, we play a critical role in supporting school administrators, teachers, and families through intuitive and highly configurable software solutions.

About the Role:

We are looking for a proactive and technically capable Level 1 Technical Support Engineer to join the support team. This role will act as the frontline support specialist, managing inbound tickets via Freshdesk and assisting school administrators in troubleshooting platform-related issues.

The ideal candidate is an excellent written communicator, highly analytical, naturally curious, and confident navigating CRM systems and data-related issues.

Key Responsibilities:

Ticket Management & Frontline Support

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