Level 1 Technical Support Engineer (SaaS – EdTech) Freshdesk | AU | WFH
STAFF X - Outsourcing and OffshoringJob Description
About the Company:
Our client is Australian education technology company providing powerful SaaS solutions to independent schools. Our platforms streamline school enrolments, parent engagement, communication, and administration. With over 200+ schools using our systems, we play a critical role in supporting school administrators, teachers, and families through intuitive and highly configurable software solutions.
About the Role:
We are looking for a proactive and technically capable Level 1 Technical Support Engineer to join the support team. This role will act as the frontline support specialist, managing inbound tickets via Freshdesk and assisting school administrators in troubleshooting platform-related issues.
The ideal candidate is an excellent written communicator, highly analytical, naturally curious, and confident navigating CRM systems and data-related issues.
Key Responsibilities:
Apply for this Job
Submit your application for the Level 1 Technical Support Engineer (SaaS – EdTech) Freshdesk | AU | WFH position at STAFF X - Outsourcing and Offshoring.
Apply Now Save for Later