Level 1.5 Support Analyst - Power Apps -pleno

Level 1.5 Support Resource - Power Apps
Coordination and provide resolution of the following issues related to the services under this SOW (access issues, general queries, verification, etc.):
Escalate unresolved incidents or requests to the proper channels of support by contacting the designated Baker Hughes technical support team. End user will be informed of the estimated time whereby his/her ticket will be attended to.
Ensure that incidents and requests are dealt with accordance to customer and priority needs.
Make recommendations for improvements and optimization of fixed issues processes.
Troubleshoot and fix business reported data issues.
Monitor, track, and assist with obsolesces remediation of the fixed issue processes.
Document the standard operating procedures of daily operational activities.
Run reports to the business.
Deploy new enhancements and bug fixes into production, with the supervision of the developer.
Abide by the IT service processe...