Level 2 Client Care Specialist – Payments & Tech Support

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

Job Description

The Client Care Associate will be part of our Client Care Acceptance team and will be responsible for servicing the needs of our Cybersource merchant and partners with their second level account needs.

Responsibilities

• Handle all inbound client interaction through voice, email and support case channels
• Evaluate the nature of each situation and determine the appropriate action to resolve the issue
• Skilled to resolve problems which involves advanced interactions and displaying exceptional levels of professionalism working alongside various internal teams
• Cybersource level 2 Associates must be able ...