Level 2 Help Desk Technician

We are a growing Managed Service Provider (MSP) supporting small and mid-sized businesses with dependable, security-focused IT services. We are looking for a skilled and motivated Level 2 Help Desk Technician to join our team.

This role is available part-time or full-time. NY Time Zone | 9:00 AM–5:00 PM.

Responsibilities

Respond to incoming support requests through both email-based ticketing and live phone calls

Provide Tier 2 technical support for business clients

Troubleshoot and resolve issues related to Windows PCs, servers, and basic networking

Escalate complex issues appropriately while maintaining ownership and communication

Support Microsoft 365 environments (Outlook, Teams, SharePoint, user management)

Assist with onboarding new users, device setup, and IT documentation

Work within ticketing and monitoring systems to ensure timely resolution

Qualifications

2+ years experience in a help desk or MSP ...