Level 2 IT Help Desk Consultant

Job Brief

We are seeking a highly skilled Level 2 IT Help Desk Consultant to serve as the primary point of contact for our valued clients, providing expert phone and remote support services. This role is responsible for diagnosing, repairing, and maintaining hardware and software components to ensure the seamless operation of computer systems and networks. The successful candidate will be dedicated to achieving the highest level of functionality and integrity for our clients' IT environments, managing everything from routine maintenance to complex troubleshooting across diverse infrastructures.

Responsibilities

• Service Desk Support: Provide Level 1 and Level 2 desk-side and remote support to resolve technical issues efficiently.
• Hardware Management: Install, configure, and troubleshoot hardware components, including PC systems, laptops, and printers, to ensure usability.
• System Upgrades: Upgrade systems to enable software compatibility acr...