Level 2 – IT Support Technician (Client Facing)

Working Schedule: Monday – Friday (Pacific Standard Time)

Working Arrangement: Fully Remote

Salary: $1,600 - $1,800

Employer: MSP company located in California

Overview

We are growing our team and looking for a client-focused Level 2 IT Support Technician who has broad general IT support experience and is comfortable being on the phone for most of their shift. This role is ideal for a fresh L2 who may still be developing technically but excels in communication, documentation, and customer interaction.

This position serves as the first point of contact for users and is well-supported by a highly experienced senior team for escalations and ongoing learning.

Key Responsibilities

• Answer incoming support calls and serve as the first point of contact for IT issues and service requests