Level 2 Managed Systems Engineer

Responsibilities

• Maintain, update, monitor customer systems
• Maintain, update, monitor customer client workstations and application software
• Oversees specific IT tools as the subject matter experts (RMM, Endpoint Protection, Email Security, etc..)
• Responsible for the advanced and escalated support of established security solutions that include:
• Maintain centralized security management software solution
• Tasks include determine systems and cleanup procedures, review threat alerts, investigate, and support
• Review threat cases and perform required action
• Use company ticketing system to assist the support for customers
• Perform support for backup systems
• Use of the remote monitoring and management (RMM) company tools for numerous tasks including:
• OS and third-party application patching
• Monitor and management of devices
• Reporting
• Install, upgrade, support and trou...