Level 2 Support Engineer

Department

Solutions Delivery

Job posted on

Feb 24, 2026

Employment type

Officer

Position Accountability Statement:

This Level 2 Support Engineer role is crucial for ensuring the stability, performance, and availability of our business-critical applications. The ideal candidate will have a minimum of three (3) years of experience in providing hands-on technical support, troubleshooting complex system issues, and working collaboratively with the stakeholders and development teams.

Job Responsibilities

Incident and Problem Management

• Provide timely and effective Level 2 technical support for critical production applications, systems, and services, adhering to established Service Level Agreements (SLAs).
• Diagnose, troubleshoot, and resolve complex application errors, performance issues, and system malfunctions, often involving database queries, log analysis, and external system integrations. <...