Level 2 Support Engineer

Summary

We are seeking a Level 2 Support Engineer to serve as a technical anchor for our Help Desk — someone who balances strong technical execution with an ownership mindset and a commitment to process improvement.

This role is ideal for a strong generalist who thrives in a Microsoft 365–centric environment, handles 10+ tickets per day, and leads by example in a fast-paced MSP.

Key Responsibilities

Advanced Technical Support & Escalation

• Serve as a primary point of contact for customers, resolving intermediate and complex support issues.

• Manage and troubleshoot Microsoft 365 tenants, including:

• Exchange Online

• SharePoint

• OneDrive

• Licensing and permissions

• Administer Entra ID (Azure AD):

• Group and role management

• Conditional Access

• SSO configuration

• MFA enforcement and trou...