Job Description
About the job Level 2 Support Engineer (Helpdesk)
Working Schedule: Monday – Friday, Eastern Standard Time
Work Arangment: Fully Remote
Salary: Php99, Php110,000.00
Employer: An IT Managed Service Provider located in New York / New Jersey
Job Application Link:
Summary
We are seeking a Level 2 Support Engineer to serve as a technical anchor for our Help Desk — someone who balances strong technical execution with an ownership mindset and a commitment to process improvement.
This role is ideal for a strong generalist who thrives in a Microsoft 365–centric environment, handles 10+ tickets per day, and leads by example in a fast-paced MSP.
Key Responsibilities
Advanced Technical Support & Escalation
- Serve as a primary point of contact for customers, resolving intermediate and complex support issues.
- Manage and troubleshoot Microsoft 365 tenants, including:
- Exchange Online
- SharePoint ...
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